More flexibility in uncertain times
Book and Travel
with Confidence
Special Benefit through March 31, 2021
Group Jet Expeditions:
TCS Refund Protection
In these times of travel uncertainty, you still want booking policies that allow you to alter your plans. We have heard your concerns and relaunched a modified version of our limited time booking benefit.
From now until March 31, 2021, you can take advantage of our TCS Refund Protection* benefit allowing you to Cancel for Any Reason, or transfer your paid funds to another trip without incurring any fees, when you book a group jet expedition that departs after September 1, 2021. With this benefit, you can cancel your reservation or transfer all of your paid funds to another trip up to six months before departure if you deposit 50% of the trip cost at the time of booking. If you choose to cancel your trip, you may do so for any reason and receive a refund valued at 80% of your deposit along with a future travel credit valued at 20% of your deposit. You also have the peace of mind of knowing that your funds are protected in an escrow account.
* additional terms apply, see details below
Special Benefit through JUNE 15, 2021
Private Custom Travel:
TCS Flexibility Promise
With our TCS Flexibility Promise**, you have the ability to postpone your booked private custom trip without any cost up to 15 days before you are due to depart, if you book by June 15, 2021.
** additional terms apply, see details below
Travel with Confidence
The benefits of traveling by private jet have become more desirable as the world reopens to travel. Fewer people per plane, a more controlled environment, smaller airports, private or expedited customs and immigration, and the ability to make changes and pivot up to the last minute are all hallmarks of traveling by private jet.
Our cross-functional internal team, in weekly consultation with our expert physicians at Boston MD, continues to develop and refine our health and safety operations based on evolving best practices.
Screening & Monitoring
For our group jet expeditions, our on-trip physician will be screening and monitoring guest, staff and flight crew health throughout the trip, from before departure through the return. There will be daily monitoring of guest and staff health. Testing, as required by destinations on the trip, will be administered by our private physician.
Hygiene Hypercare
We are implementing additional cleanings and hygiene protocols aboard our private jet. In addition, our new jet has one of the most up-to-date, hospital-grade air filtration systems that renews the cabin air every two to three minutes and removes 99.9% of particles, viruses and bacteria.
We are working with our luxury hotel partners and in-country associates to ensure that their hygiene standards and practices meet our elevated requirements. Personal hygiene kits, developed by Boston MD, will be distributed to guests at departure and will be refreshed throughout the expedition.
Standards and Practices
The situation with COVID-19 is evolving and fluid. We will follow guidelines as outlined by the Centers for Disease Control and Prevention (CDC) at the time of trip departure, as well as adhere to any additional practices required by the countries we are visiting. Some of the practices, depending on the situation at the time of departure, might include social distancing and/or mask usage. For their own health, as well as the health of others, guests will be asked to adhere to the standards and practices in place at the time of travel.
Destination Monitoring & Flexibility
We will be monitoring destinations throughout the trip via expert third parties, in-country partners, and our proprietary disease prevalence and trends data tool. If we find there is an increased risk in any of the countries we are scheduled to visit, we have the ability to change the itinerary as needed, even while on the trip. That is the beauty of private jet travel.
Questions?
Please don’t hesitate to call us at 1-844-756-2651 with any questions or concerns.
Refund Protection: To provide you with flexibility for your travel plans, TCS provides “Refund Protection” whereby you can cancel your booking for any reason six months prior to trip departure date and receive a partial refund and a nonrefundable future travel credit (“FTC”), without incurring any per person cancellation fee. Following six months prior to trip departure date, TCS’s standard cancellation and refund policy above shall apply. Only those customers who submit a signed reservation form by March 31, 2021 for their trip and submit 50% of the double occupancy trip price at time of deposit are eligible for the “Refund Protection” flexible cancellation policy. Once eligible, you may cancel the trip (“Cancelled Trip”) and receive a refund to be processed 60 days prior to the trip departure date valued at 80% of your trip deposit with the ability to apply the remaining 20% nonrefundable portion of the deposit of your Canceled Trip as an FTC towards the purchase of a future TCS trip (“Future Trip”). Usage of FTCs and other credits for future travel cannot exceed 40% of the total trip price. The FTC can be redeemed on Future Trips departing within two years of cancellation deadline. The FTC is transferrable but there are no refunds or future credits for unused FTCs not redeemed. FTC cannot be redeemed for cash or cash equivalent. All other terms and conditions of the Future Trip, including TCS’s standard cancellation and refund policy, will apply. No credit will be given for pre/post packages purchased through TCS (these are subject to the terms and conditions of the individual supplier).
100% Future Travel Credit will be offered for bookings postponed at least 15 days prior to departure for a private custom travel trip to any destination if it is booked by June 15, 2021.
Restrictions:
- Future Travel Credits apply to land arrangements only.
- Future Travel Credits do not apply to airfare or towards travel insurance. Future Travel Credits must be redeemed within two years of date of original trip postponement.
- No refunds or future credits will be offered for unused Future Travel Credits which are not redeemed.
- If the rebooked Program costs more than the Future Travel Credit value, you will be responsible for the difference in price.
- If the rebooked Program costs less than the Future Travel Credit value, there will be no cash or credit refund issued.
- Bookings made with Future Travel Credits are 100% non-refundable. Future Travel Credits cannot be redeemed for cash or cash equivalent.
